The Education University of Hong Kong U-Mac Program 2020

Frequently asked questions (FAQ)

Purchase Eligibility

1.    Who is eligible to apply for the “The Education University of Hong Kong U-Mac  Program 2020” (“Program”)?
All students/ staff
(“Customers”) of The Education University of Hong Kong (“EdUHK”) are entitled to enjoy special product offers. Please refer to the Terms & Conditions of the Program for details.

2.    Any supporting document needed for purchase?

A)    Online Order
- The Customer needs to register at the Program Online Purchase Portal ("Portal")  at
https://www.hktshop.com/nop/apple/eduhk  using school’s email
- The Customer is required to input student/staff ID no. for verification

 

B)    Campus Roadshow - The Customer is required to present the following documents when placing the order for verification.

Education Member

Related documents

Student

A valid EdUHK Student Card

Staff

A valid EdUHK Staff Card

 

3.    Which Apple product(s) are available in this Program?

The Customer may purchase Apple MacBook Air/ MacBook Pro/ iMac/ iPad and Apple accessories.

4.    Can I buy AppleCare+ in separate order?

You must purchase AppleCare+ with Mac/iPad in one order during Program period.

 

5.    Is there a purchase quota per student/staff?

Each student/staff is entitled to purchase 1 set of any MacBook Air/ MacBook Pro/ iMac and 1 set of any iPad.


Ordering Methods

1.    Where can I place an order?

1) Order online

You can place order online at the Portal at https://www.hktshop.com/nop/apple/eduhk from now until 30th November, 2020 23:59.

2.    How can I pay for it?

You can pay by the following payment method:

Visa/Master/UnionPay

FPS

WeChat Pay (HK/ China)

Alipay (HK/China)

HKT Flexi

Credit Card Instalment
(12-Month)

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a

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Only applicable to Hang Seng Bank and BOC Credit Card

 

3.    What should I do if my quota is locked even though I have not placed the order?

You can log-out and log-in again in 15 min.

Order Amendment / Cancellation

Can I amend / cancel the order?

If you want to amend the order within seven (7) days from the date of order confirmation shown in collection note, an administrative fee of HK$150 will be charged to you and the order date will be cancelled. You will need to place the order again. The date of collection of the Goods will be shown on the new collection note. Any amendment after seven days from the date of order confirmation shown in collection note is not acceptable. No order cancellation or refund is allowed upon order confirmation.

 

Goods Collection Arrangement

1.    When can I collect the Goods?
You can select the collection period  (estimated time: around 4 weeks starting from the purchase date) & location when placing an order

2.    Where can I collect the Goods?

You can collect your Goods at below designated NOP redemption Shops  (selected during ordering process) within the collection period.

7 designated NOP redemption Address

Operating Hours*

 

Hong Kong Island

csl.

 Shop 1 & 2 G/F, 1/F & 2/F, No. 22 Yee Wo Street, Causeway Bay, HK

 

Mon - Sat (12:00 - 20:00)

Sun & Public Holidays (12:00 - 20:00)

Kowloon

HKT

Shop No.1,2,3 & 5, G/F, Ginza Plaza, No.2A Sai Yeung Choi Street South, Mong Kok

 

Mon - Sat (12:00 - 20:00)

Sun & Public Holidays (12:00 - 20:00)

1010

Shop 10-11 (G/F) & Shop 9-11 (1/F), Hong Kong Pacific Centre, 28 Hankow Road, TST, Kowloon

Mon - Sat (12:00 - 20:00)

Sun & Public Holidays (12:00 - 20:00)

Suite E, 12/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon

 

Mon - Sat: (10:00 - 18:00)

Sun & Public Holidays: Close

 

New Territories

HKT

G/F, No.280 Sha Tsui Road, Tsuen Wan

Mon - Sat (12:00 - 20:00)

Sun & Public Holidays (12:00 - 20:00)

csl.

Shop F73, 1/F, Popcorn 2, No.9 Tong Chun Street, Tseung Kwan O, NT

Mon - Sat (12:00 - 18:00)

Sun & Public Holidays (12:00 - 18:00)

Service Center

Unit Nos. 1720-21, Level 17, Tower II, Grand Central Plaza Shatin

 

Mon - Sat: (10:00 - 18:00)

Sun & Public Holidays: Close

 

 * We reserve the right to change the operating hours and pickup locations without prior notice.

3.    What documents do I need to prepare when collecting the Goods? 

You are required to collect the Goods at the date and location specified on the Collection Note. The Customer may collect the Goods in person or authorize a third party to collect. The Customer is required to bring the ORIGINAL COPY of the following supporting documents upon collection for identity verification.

Customers

 

Supporting documents

Student

(i)    A valid EdUHK Student Card; and

(ii)   Collection Note

Staff

(i)      A valid EdUHK Staff Card; and

(ii)    Collection Note

 

  1. Can I authorize my family members or friends to collect the Goods?
    If you are not available to collect the Goods during the collection period, you can authorize a third party to collect the Goods on your behalf. The authorized person must present your signed Authorization Form, the Collection Notes, and photocopy of your above-mentioned documents and the identity document for verification. The Authorization Form can be downloaded from web-site.

 

  1. What I can do if I can’t collect the Goods during the collection period?

If you are not available to collect Goods during the collection period, you can authorize a third party to collect the Goods on your behalf. The order will be forfeited if the Goods has not been picked up within one month from the collection period stated in Collection Note.

6.    Can I select delivery service?

You can select a paid delivery service with a delivery charge of HK$150 per order. The paid delivery service is only applicable to premises in Hong Kong. The delivery service to Hong Kong International Airport, Discovery Bay, Lantau Island and other outlying islands is subject to HK$300 Remote Area Surcharge. The delivery service to Tung Chung and Ma Wan is subject to HK$180 Remote Area Surcharge. The delivery service to buildings without lift is subject to HK$50 per level labour cost surcharge. The delivery service is not applicable to restricted areas such as Sha Tau Kok.

 

Goods Collection Arrangement during Tropical Cyclone Warning & Rainstorm Signal

1.    What I can do if I encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the campus roadshow or collection day?

We will make the corresponding arrangements according to the followings:

Tropical Cyclone Warning Signal / Rainstorm Warning Signal

Collection Arrangement

Tropical Cyclone Warning Signal No. 8 or above

1.    If the Tropical Cyclone Warning Signal No. 8 or above has been hoisted before the HKT Shops’ operating hours mentioned above, or the  Tropical Cyclone Warning Signal No. 8 or above is hoisted during the  HKT Shops’  operating hours mentioned above, the  HKT Shops  will be closed.

 

2.    Until the Tropical Cyclone Warning Signal No. 8 to No.3 or below, and there is still three (3) hours or more before closing hours mentioned above,, the  HKT Shops  will resume business within three hours after the  Tropical Cyclone Warning Signal No. 8 is lowered.

 

3. Upon the announcement of “extreme condition 極端情況” by the Government, and there is still three (3) hours or more before closing hours mentioned above, the  HKT Shops will resume business within three hours after the extreme condition announcement cancelled.

Black Rainstorm Warning

1.    If the Black Rainstorm Warning is issued before the HKT shops’ operating hours mentioned above, the HKT shops’ will be closed. When the Black Rainstorm Warning is cancelled, if there is still three (3) hours or more before closing hours mentioned above, the shops will resume business within three hours after the Black Rainstorm Warning is cancelled.

2.    If the Black Rainstorm Warning is issued during the HKT shops' operating hours mentioned above, the HKT shops will continue to operate.

 

If you encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the last day of the collection period, you may collect the Goods at the same HKT Shop the next day. The order will be forfeited if the Goods has not been picked up within one month from the collection period stated in Collection Note.

7 Day Exchange Service

1.    What should I do if I find defects on the Goods after collection?

Within seven (7) days from the date of delivery / collection / receipt (or deemed delivery / collection / receipt) of the Goods (as the case may be, depending on the method of pickup of the Goods), you are eligible to enjoy 7 Day Exchange Service (“Service”) if the Goods are found to be defective (applicable to Mac only). The service coverage ONLY includes hardware failure, accidental or intentional physical damage to the Goods; spilled liquids, corrosion, animal and insect infestation, fungi (as defined below), wear and tear, gradual deterioration, including (but not limited to) moisture, oxidation, misuse, abuse or damage to the Goods caused by non-authorised repair personnel.  For the purpose of the Service, the term “Fungi” shall mean any type or form of fungus, including (but not limited to) all forms of mould or mildew, and any mycotoxins, spores, scents, vapours, gas, or substance, including any by-products, produced or released by Fungi.

 

The Goods can be exchanged under the following situations and approved by our staff.

 

·         Failure to power on

·         Battery does not charge

·         Failure of the display

·         Failure to run the OS

·         Other hardware failure preventing basic operation of the Goods

You are reminded to return the Goods in original condition in its original packing and with the presentation of the original invoice and a recycling label (if the Goods are regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603 of the Laws of Hong Kong) (“Ordinance”) to the HKT Shop where you collected the device.  The replacement of the Goods is subject to availability of stocks.

 

Exchange Service for iPad

We will only replace the whole unit of the Goods if it is found to be defective after your opening of the Goods at the time you pick up the Goods. In case of any disputes, our determination shall be final and binding.